![]() You can expect to receive your order within 5-12 business days after the order ships from one of our warehouses using FedEx, UPS, or USPS shipping. If your order is being shipped out of the contiguous 48 states, or wish to expedite your shipping, you can calculate your actual shipping cost by placing the desired items into the shopping cart and filling in the "ship to" information then press continue to get an estimate. Olhausen Online may reserve the right to use FedEx, UPS, USPS and trucking companies depending on your location and the products that you are ordering. ![]() ![]() Olhausen Online will ship any order using ground and air transportation services within the contiguous 48 states. These times will vary depending on the type of credit card used, the credit card processor and the amount being refunded. Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded within 7-10 business days from the day the order was canceled or the item was returned and received by us. We may charge a restocking fee for any order that were placed by accident. We are not responsible for orders that have been accidentally ordered by a customer and would like to return it for some reason that is not our fault. The customer is responsible for the shipping costs to and from the customer and or vendor unless it is a error of Olhausen Online or its vendors. To receive an RA# email us at include the order number and item being returned and that it is unused and or unopened.ĭO NOT RETURN ITEMS TO THE RETURN ADDRESS THAT IS ON THE SHIPPING LABEL. SOME ITEMS ARE DROP SHIPPED DIRECT FROM OUR MANUFACTURERS. If the order has not made it to the finish department and is still bare wood and we can cancel the order RESTOCKING FEES may apply. If you are not sure please email us images of your table that you are trying to buy parts for and we can help you get the correct parts and finish to match. ![]() Please be sure to order the correct item and color. **SPECIAL ORDER OLHAUSEN POOL TABLE PARTS (Rails, Legs, Aprons & Frames) are made and finished to order and will not be eligible for a return. All orders that have been accepted for return and you have received your RA number to be added to the package. All orders that are subject to return or exchanges they need to be approved by Olhausen Online or its vendors in writing. ![]()
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